If after reading through our frequently asked questions you still have not found the answer to your question, please contact us.
"Why did my order ship in several packages?"
At Equiluxe, all products ship directly from their original source or brand, to keep prices low for our customers and to support our partnered brands as much as possible. Because of this, the origin of shipment for each product may differ. Despite this, your entire order will always have free shipping (or $20 international shipping if you are outside of the US) and receive the items in your order, tracking number included, within a few short days.
"Where do I enter my discount / promo code?"
After adding your selected items to the cart and proceeding to the checkout, click the "Show Order Summary" dropdown at the top of the page (on your mobile phone). A "Gift Card or Discount Code" box will appear to enter your code into.
For desktop, proceed to checkout and see the right side of the page for the "Gift Card or Discount Code" box.
A promo code box will also appear on the final page of checkout (when selecting your payment method).
"Can I make an exchange or return?"
Yes! We always offer easy, hassle-free replacements, exchanges, and refunds within 30 days. The buyer is asked to pay return shipping unless the product received is faulty or damaged. Once we receive the returned product, we will ship out your new item, or process your full refund (minus shipping costs) immediately to your original payment method (or store credit, if you prefer). Start a return or exchange here.
"What is your refund policy?"
You may cancel or change your order by contacting us before your item ships. Orders are always processed within minutes, though we will do our best to cancel your order with our warehouse or partnered brand if we can do so in time. Once the tracking number has been posted or it has shipped, the item has already shipped and is no longer retrievable by us.
If after you receive your product you'd like to make a return, buyer will be required to pay their return shipping back to the brand / warehouse it was sent from. Please contact us to make a return or start a return process so we have the opportunity to provide you with the correct return address. As soon as we receive your return in the mail, we will refund you immediately by your original payment method (100% refund, excluding the shipping cost). Click here to start a return.
"Why didn't I receive an order confirmation?"
Sometimes, order confirmation emails are sent to spam, or perhaps the system automation does not always come through. Even though you did not receive an order confirmation, this does not always mean your order was not placed. If you have an order number, this means you have successfully placed your order with us, and you'll be receiving a shipping confirmation email very soon. If you still have not received your order confirmation, please Contact Us and we will resend it to you manually.
"Will I be emailed once my order ships?"
Yes, you will always be emailed with a tracking number as soon as your order, or an item in your order, ships out. It will also be noted with the shipping provider used, and you will be provided with a link to automatically track your package.
"How long will it take for my order to ship?"
Most orders ship in 1-3 business days. This excludes custom items and preorders. Custom and preorder items will always be labeled as such in their titles and / or product descriptions to avoid confusion.
"Where do your products ship from?"
Most products in our store ship from the United States, but some items also avail from Canada and Europe. This all depends on the brand where the product is from. All products at Equiluxe ship directly from the source to keep low for our customers and to support our partnered brands as much as possible.
"How do I determine what size I need?"
Most sized products across our site will provide a size chart in the photos or description. If the product you are looking at does not, please contact us and our fit expert will help you determine the best size for you or your horse.
"What payment methods are available, and how do you process my payment information?"
We offer several forms of payment such as debit card, credit card, Paypal, Paypal Pay in 4, Venmo (US only), Google Pay, Shop Pay, and more. More coming soon!
For your safety, we cannot see any of your personal payment information. We will never see your card number nor any other card information.
"Where is Equiluxe Tack based?"
Equiluxe Tack was founded in Ocala, Florida, United States by three equestrians. (Not only are we stylish equestrians just like you, but Equiluxe is also completely women-owned!) Most of our Equiluxe brand product ship from within the US, though there are a few exceptions. All products ship directly from their brand, so the origin of shipment for each product may differ.
"How do I become a sponsor or ambassador?"
Equiluxe Tack is currently seeking sponsors and ambassadors to help grow and advertise our brand in exchange for exclusive discounts and even free products. Must be 18+ and active in the equestrian scene, whether online or in physical horse show settings. Contact us to find out if you are eligible! Discounts and select free products & promos to be given to our promotional ambassadors.
"What makes Equiluxe different from other tack stores?"
Well, many different factors!
- We specialize in finding the most unique, stylish, and fashionable equipment on the market. Go to any big box tack store and find nothing out of the ordinary. We all know the feeling of going to Dover and settling for what they had, because nothing spoke to your true style. That stops here!
- We have the best 100% satisfaction policy available. With many different forms of contact available for your convenience, we are very easy to reach quickly and effectively every day of the week. We always offer hassle free returns no questions asked, and if the item arrived damaged or incorrect, we'll even pay for your return shipping.
- Our shipping is always fast AND affordable. Most orders ship same or next day, AND ship with priority or express shipping, all so you can receive your order as soon as possible!