If after reading through our frequently asked questions you still have not found the answer to your question, please contact us.
"Can I make an exchange or return?"
Yes, we are happy to send a replacement, exchange, or refund. Buyer to pay return shipping. Once we receive the returned product, we will ship out your new item immediately (and cover shipping costs for you), or process your full refund (minus shipping costs) immediately to your original payment method. Contact us if you'd like to arrange a return or exchange, or click HERE to begin the return process.
"What is your refund policy?"
You may cancel or change your order by contacting us, BEFORE your item ships. Orders are always processed within minutes, though we will do our best to cancel your order with our tack supplier / partner if we can do so in time. Once the tracking number has been posted or it has shipped, the item has already shipped and is no longer retrievable by us.
If when you receive your product you'd like to make a return, buyer will be required to pay their return shipping. As soon as we receive your return in the mail, we will refund you immediately by your original payment method (100% refund, excluding the shipping cost paid in your order).
"Why didn't I receive an order confirmation?"
There is a common bug in our system that often, the order confirmation email will not be sent, or it will go straight to your spam. Even though you did not receive an order confirmation, this DOES NOT mean your order was not placed. If you have an order number, you successfully placed your order with us, and you'll be receiving a shipping confirmation email very soon. If you still have not received your order confirmation, please Contact Us and we will resend it to you manually.
"Will I be emailed once my order ships?"
Yes, you will always be emailed with a tracking number as soon as your order, or an item in your order, ships out. It will also be noted with the shipping provider used, and you will be provided with a link to automatically track your package.
"How long will it take for my order to ship?"
All orders ship in 1-3 business days. This excludes custom items and preorders. Custom and preorder items will always be labeled as such in their titles and / or product descriptions to avoid confusion.
"Where do your products ship from?"
Most products in our store ship from the United States, but some items also avail from Canada and Europe.
"How do I determine what size I need?"
Most sized products across our site will provide a size chart in the photos. If the product you are looking at does not, please contact us and our fit expert will help you determine the best size for you or your horse.
"What payment methods are available, and how do you process my payment information?"
We offer several forms of payment such as debit card, credit card, Paypal, Venmo (US only), Google Pay, Shop Pay, and more. More coming soon!
For your safety, we cannot see any of your personal payment information. We will never see your card number or any other card information.
"Where is Equiluxe Tack based?"
Equiluxe Tack was founded in Ocala, Florida, United States by three equestrians. (Not only are we stylish equestrians just like you, but Equiluxe is also completely women-owned!)
"How do I become a sponsor or ambassador?"
Equiluxe Tack is currently seeking sponsors and ambassadors to help grow and advertise our brand in exchange for exclusive discounts and even free products. Must be 18+ and active in the equestrian scene, whether online or in physical horse show settings. Contact us to find out if you are eligible! Discounts and select free products & promos to be given to our promotional ambassadors.
"What makes Equiluxe different from other tack stores?"
Well, many different factors!
- We specialize in finding the most unique, stylish, and fashionable equipment on the market. Go to any big box tack store and find nothing out of the ordinary. We all know the feeling of going to Dover and settling for what they had, because nothing spoke to your true style. That stops here!
- We have the best 100% satisfaction policy available. With many different forms of contact available for your convenience, we are very easy to reach quickly and effectively every day of the week. We always offer hassle free returns no questions asked, and if the item arrived damaged or incorrect, we'll even pay for your return shipping.
- Our shipping is always fast AND affordable. Most orders ship same or next day, AND ship with priority or express shipping, all so you can receive your order as soon as possible!