Catcus - Boot Stuffers
Things to Consider:
**Please allow 1-2 weeks for your product to be made and shipped to you. All our products are handmade and not always completed upon order.
**Patterns may slightly vary on your finished product.
All items typically ship within 1-3 business days and deliver within 2-7 business days depending on the item (this excludes custom items).
Every item's description contains the most accurate shipping info for that particular product so you can know exactly when you'll receive your order.
If you'd like your order to ship expedited or overnight, please contact us with your shipping address prior to ordering. We will be happy to arrange this for an additional shipping fee.
Everything at Equiluxe ships directly from its brand to support the brands as much as possible, and keep prices as low as possible for our customers. This means if you order multiple items from different brands, they may ship seperately.
Returns, Refunds, & Exchanges
Equiluxe has a 100% Satisfaction Guarantee. All customers are able to request an easy hassle-free exchange, return, replacement or refund within a reasonable time frame. We accept all return requests as long as the item is in the same condition as it was when you received it. Our policy is usually not restricted to only 30 days, we do our best to process returns and exchanges as late as we can for your convenience. The buyer is asked to pay return shipping to the origin of their product (the item's brand). All returns will be 100% refunded in full minus the original shipping cost. You can exchange with ANY other product(s) in our store (the price can be adjusted from your original purchase).
To start a return or exchange, contact us via email, phone, Facebook, or Instagram. When your return is accepted, you will be given the appropriate return address. Refunds will be 100% in full (minus the original shipping cost).
Catcus - Boot Stuffers
Transactions are handled with bank-grade security. Secure card payment, Paypal, Shop Pay, Amazon Pay, & Google Pay.
Receive emails and SMS texts for every order update. Manually track your order status with the Shop App at any time.
Fast & Free Shipping
All US orders ship free, & so do most international orders! Orders ship within 0-3 business days, deliver within 2-4 days (US) or 3-7 days (worldwide). Shipping info is in every product description.
Get in touch
Personal, top of the line customer care in 24 hours or less. Live chat on our website. Email firstname.lastname@example.org / email@example.com. Call or text +1 502-402-2925. Message us on Facebook or Instagram.
Supporting small businesses every step of the way.
Big box stores, corporations, & mass produced products aren't found here. Not only is Equiluxe a small business, but every brand we're partnered with is, too. Shopping small means caring for the environment, supporting sustainable working conditions and wages, and knowing at the end of the day you helped an actual equestrian pay their feed bill & board. Now that's something to be proud of.
Why choose Equiluxe?
1. About our customers. Personal, top of the line customer care is our utmost priority & guarantee.
2. About sustainably made products. Fair wages, & never sweatshop-made.
3. The beautiful earth we ride on. We consider the welfare of mother earth and the environment.
4. Making an economic impact in the homes of actual equestrians. Shopping here supports real people, not shareholders.
"Both items I ordered are just lovely. Out of the box, I'm impressed with the quality of leather on both of them. It looks stunning on my gelding and fits super. Even the more affordable option has similarly nice leather to its Italian counterpart, with quality stitching & craftsmanship."
"In love! I bought these stirrups because I needed ones that had a wide footbed, were of good quality, and were also affordable. This stirrup checked all of the boxes and look so great! Would definitely recommend to my friends."
"I've been using this as a part of my horses' routine. They caught on super fast and improved under saddle. I recommended it to a friend, and it has helped her tremendously with her thoroughbreds muscle development. I rate this a 10/10. Well done, Equiluxe!"
The Equiluxe Style
Unique, matchy, classy, & colorful
Boring ends here. We cater to all specific tastes so you aren't left settling for "whatever the tack store has." Whether you're into bright colorful matchy, or classy occasional diamonds, and everything in between... Browse around and we gauruntee you'll find something you can't live without.
"Is there a size chart?"
If a size chart is available, it will be featured in the photos or the description. If a size chart is not provided, this means the item runs true to size. In the rare circumstance that an item does not run true to size, this will always be presently noted in the description.
"Can I purchase two in different sizes, and return the one that doesn't fit?"
Absolutely! We highly encourage this so you know you will be getting the best size the first time. We want you to be confident in your purchases. The second, returned item will be refunded in full.
"What if I need to return or exchange?"
Every order is eligible for returns and exchanges! Across our store, most items are not limited by a 30 day return/exchange period. As long as your item is still in new condition, we will accept your return or replacement in almost all cases. For the rare cases of products with a 30 day time period (enforced by the item's brand itself), the 30 days begin the day you receive your product.
"How do I track my order status?"
Track your order status all along the way with the Shop app. You'll always be emailed with order updates. SMS text updates can also be prompted from the order page or order confirmation email.
"How long will it take for my order to ship?"
The most accurate shipping info is in each product description and varies from brand to product. All orders ship in 1-3 business days and typically deliver within 2-7 business days. This excludes custom items, which will always be labeled as custom in their product description.
"Where will this item ship from?"
At Equiluxe, all product ship directly from their brand to support our partnered brands as much as possible and to keep prices as low as possible for our customers. Because of this, if you order multiple items from different brands, they may ship seperately. You can find the shipment origin and shipping time in each product description.
"What is your refund policy?"
For returns, you will receive a 100% full refund as soon as we receive the product. The original shipping price we paid for your product will be deducted from the amount. We do not charge a restocking fee.
"Which payment methods can I use?"
We offer several forms of payment! Secure debit/credit card payment, Paypal, Paypal Pay in 4, Shop Pay in 4, Venmo, Google Pay, and more.
For your security we cannot see any of your personal payment information. Card payments are processed via Shopify, & we never have access to card numbers nor any other card information, other than your provided billing address and card type.
"How do I get in touch?"
We offer several forms of
contact, so you can
reach us as quickly as possible. We typically answer all inquiries in
less than 24 hours. Live chat is in the bottom right hand corner of our website. Email: firstname.lastname@example.org / email@example.com
Phone, call or text: +1 502-402-2925
Facebook: Follow This Link to Our Facebook.
Instagram: Follow This Link to Our Instagram.
"How do I change or cancel my order?"
Contact us if you'd like to make a change to your order, add an item, or cancel your order. We will do whatever we can to make the changes you request. Please note that our orders ship quickly, so the sooner, the better!
Who we are, how we started
Hi, I'm Kathryn! Founder, designer, customer care rep, and "everything else" at Equiluxe Tack! I grew up on horseback, head over heels for the classy & matchy-matchy revolution in the equestrian world. This is what inspired me to bring the unique, original vibe to life with my store, Equiluxe Tack. I started my business in 2020 and am so proud of how far we've come; I'm working towards many more years to come, every single day.
Our motto & what we stand for
When you shop at Equiluxe, you're supporting every small business and brand we're partnered with. You're standing with the equestrians working hard to pay their board & feed their horses, and the go-getters who work so hard every day to bring high quality, stylish, affordable equestrian items to the market. The pandemic has been hard on all small businesses, but we stand strong together! #shopsmallbusiness
Style you won't find in 'regular' tack stores...
Walk into any Dover, and what do you see? Solid monotone colors and dated styles, everywhere... No originality! We prioritize standing out in the ring, where you want to look your best; and shine like the diamond you are in every arena. Nothing is worse than showing up to the show and looking the same as everyone else! No matter what your colors are, what prints you like, what sophisticated designs you're into, we have so many to choose from, and that's what we believe in.