Products in our store ship within 1-3 business days from purchase. Items shipping within the US typically take 2-5 business days to be delivered. International products and international customers are to have their order delivered by mail in 1-3 weeks. This excludes all custom items. All custom items are clearly labeled as such in their product descriptions to avoid confusion and delays.
Our commitment to customer satisfaction is our absolute top priority. Equiluxe Tack has a 100% Satisfaction Guarantee. We offer a 30 day from purchase date return & exchange policy. This is how much time you will have to make a request.
Must be in the same condition it was in when you received it; unused, with all parts and pieces included.
To start a return or exchange, start the process HERE. When your return is accepted, you will be informed of where to send your package.
Equiluxe is your go-to online tack shop for english tack, riding apparel, stable supplies, and much more.
We offer not only our own brand of products, but are pleased to work with many other brands, small and large alike. As a small business, we pride ourselves in teaming up with many others to all grow together as a community. When you shop with Equiluxe, you are supporting us all.
We are pleased to provide fast and helpful customer care in several forms, typically responding within 24-48 hours or less, 7 days a week. A customer of ours is never left unsatisfied. We offer 30 day returns no questions asked, and have a 100% satisfaction guarantee policy.