TO START A RETURN: Log in with a one time password & select your order HERE

We're thrilled to announce our return policy just got a major upgrade to make purchasing more worry-free than ever before! We're proud to have the best return policy in the industry.

U.S. Returns:

Enjoy FREE Returns & Exchanges on all US orders! We allow 120 days from the purchase date to make a return request for brand-new items with tags. Simply request a return using the link above, and we will send you a FREE return label within 24 hours.

Fit Guarantee: For sized items, we offer free returns and exchanges until you or your horse find the perfect fit.

LIFETIME Returns for Store Credit:
- 100% store credit for brand-new items with tags for an unlimited timeline. 

Used Returns: 
- 30% store credit for used items, (must be returned within 120 days of purchase) which will be donated to the Kentucky Equine Adoption Center.
 
Free return shipping is not valid for used items or brand new items exceeding 120 days. 

NO Restocking Fees, Ever.

Helmet & Safety Vest Return Policy:
- 60-day return window for brand-new helmets and safety vests with tags.
- Used helmets or safety vests cannot be returned for safety reasons.
Damaged Helmets: If your helmet sustains a fall within 3 years of purchase, we offer 20% off your next helmet purchase when you return the damaged helmet to us.

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INTERNATIONAL RETURNS:

International customers are responsible for return shipping costs and can use any carrier of their choice. We allow 120 days from the purchase date to make a return request.


CONDITIONS FOR RETURNS:

- All returns must be in the same condition as when you received them—unused, with all parts and pieces included.
- Once a return request has been accepted, customers have 30 additional days to ship the return back to us. If not shipped within this timeframe, the return request will be automatically closed.
- Free return shipping is provided to US customers for the first return per order (UNLESS it is a sized item sending back for exchanges for different sizes, in accordance with our Fit Guarantee). If additional items are returned later, the customer will cover the return shipping cost (typically $6-7).

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DAMAGES AND ISSUES:

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect within 14 days of delivery. We’ll make it right with a free return label and a full refund or replacement.

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EXCHANGES:

Exchanges are always free! We’re happy to process exchanges to ensure you receive the product you want as quickly as possible.

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REFUNDS:

Upon receiving and inspecting your return, we will notify you and issue a full refund to your original payment method. Refunds typically take 3-5 days for banks to process once the return has been completed.

Please note that shipping costs (Standard: $12, Express: $35, International: $35-50) are non-refundable unless the order is canceled before shipping.

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This policy ensures flexibility while offering peace of mind to our customers. Returns are processed exceptionally quickly, making the experience smoother and easier compared to stores with longer wait times.

TO START A RETURN: Log in with a one time password & select your order HERE