Refund Policy – Equiluxe Tack
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Refund Policy

Click here to start a return or exchange. Log in and select the order you'd like to return or exchange to get started. Click "Request Return" on the right side of the page.

Enjoy FREE Returns & Exchanges on all orders! We offer a 60 day from purchase date return & exchange policy. This is how much time you will have to make a return request.

Free return shipping on all returns & exchanges with no hidden restocking fees. Full refunds on all returns and exchanges.

Must be in the same condition it was in when you received it; unused, with all parts and pieces included. We accept all return requests within 60 days from purchase date, as long as the item is in the same condition as it was when you received it. Free return shipping paid by us. If you received a damaged, incorrect, or defective item, you will receive a free return label and a full refund. In the case that you paid for Standard Shipping ($12), Express Shipping ($35), or International Shipping $35-50) on your order, these shipping costs cannot be refunded in the case of a return due to these shipping costs being paid to deliver the order. In the case of a cancellation before your order has shipped, the shipping cost will be refunded. 

Free return shipping is only applicable within the US.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right for you.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as supplements, treats, medicine).


Exchanges
Exchanges are free! We are always happy to process an exchange so you can get the product you want most as quickly as possible, no questions asked. Click here to start an exchange.


Refunds on Returns
Receive a full refund when we receive and inspect your return. We will notify you as soon as we’ve received your return. Once received, you’ll be automatically refunded on your original payment method for a 100% refund. Please remember it can take up to 3-5 days for your bank or credit card company to process and post the refund.

Free shipping and FREE 60-day returns & exchanges on all orders. Questions? Contact Us 24/7.

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