If after reading through our frequently asked questions you still have not found the answer to your question, please contact us.
"Why did my order ship in several packages?"
Some products ship from separate warehouses. This means if you order multiple items from different brands, they may ship separately.
"Where do I enter my discount / promo code?"
After adding your selected items to the cart and proceeding to the checkout, click the "Show Order Summary" dropdown at the top of the page (on your mobile phone). A "Gift Card or Discount Code" box will appear to enter your code into.
For desktop, proceed to checkout and see the right side of the page for the "Gift Card or Discount Code" box.
A promo code box will also appear on the final page of checkout (when selecting your payment method).
"Can I make an exchange or return?"
Yes! We offer FREE exchanges and returns within 60 days of order date. Once we receive the returned product, we will ship out your new item, or process your full refund immediately to your original payment method. Start a return or exchange here.
"Why didn't I receive an order confirmation?"
Sometimes, order confirmation emails are sent to spam, or perhaps the system automation does not always come through. Even though you did not receive an order confirmation, this does not always mean your order was not placed. If you have an order number, this means you have successfully placed your order with us, and you'll be receiving a shipping confirmation email very soon. If you still have not received your order confirmation, please Contact Us and we will resend it to you manually.
"Will I be emailed once my order ships?"
Yes, you will always be emailed with a tracking number as soon as your order, or an item in your order, ships out. It will also be noted with the shipping provider used, and you will be provided with a link to automatically track your package.
"How long will it take for my order to ship?"
Most orders ship in 1-3 business days. This excludes custom items and preorders. Custom and preorder items will always be labeled as such in their titles and / or product descriptions to avoid confusion.
"Where do your products ship from?"
Most products in our store ship from the United States, but some items also avail from Canada and Europe. This all depends on the brand where the product is from. All products at Equiluxe ship directly from the source to keep low for our customers and to support our partnered brands as much as possible.
"How do I determine what size I need?"
Most sized products across our site will provide a size chart in the photos or description. If the product you are looking at does not, please contact us and our fit expert will help you determine the best size for you or your horse.
"What payment methods are available, and how do you process my payment information?"
We offer several forms of payment such as debit card, credit card, Paypal, Paypal Pay in 4, Venmo (US only), Google Pay, Shop Pay, and more. More coming soon!
For your safety, we cannot see any of your personal payment information. We will never see your card number nor any other card information.
"Where is Equiluxe Tack based?"
Equiluxe Tack was founded in Lexington, Kentucky by one horse-crazy equestrian. (Equiluxe is women-owned!)
"What makes Equiluxe different from other tack stores?"
Well, many different factors!
- We specialize in finding the most unique, stylish, and fashionable equipment on the market. Go to any big box tack store and find nothing out of the ordinary. We all know the feeling of going to Dover and settling for what they had, because nothing spoke to your true style. That stops here!
- We have the best 100% satisfaction policy available. With many different forms of contact available for your convenience, we are very easy to reach quickly and effectively every day of the week. We always offer hassle free returns no questions asked, and if the item arrived damaged or incorrect, we'll even pay for your return shipping.
- Our shipping is always fast AND free. Most orders ship same or next day, AND ship with priority or express shipping, all so you can receive your order as soon as possible!