"Why Should I Choose Equiluxe?"
1. Support a Women Owned Small Business
We are a small business based out of Lexington Kentucky, dedicated to supporting other women-owned brands and small businesses alike. You can feel good about your purchase knowing you're supporting REAL horses and riders, and fostering our community of over 50+ small equestrian brands.
2. Unbeatable 24/7 Customer Service
If lackluster customer care has left you wanting more at big box stores, say goodbye to frustration and hello to friendly, fast, and EASY service. We accommodate to every customer's requests and process returns and exchanges in 24 hours or less.
3. Trusted By Thousands of Riders
Over 10,000 equestrians have tried us and loved us so far; It's no wonder when you can rely on our free shipping, free returns, and unbeatable customer service for all your favorite brands. See why we've earned 3,300+ ⭐⭐⭐⭐⭐ Reviews on Judge.Me and 5⭐ On Trust Pilot.
4. Free Shipping & The Best Return Policy in the Industry
Free 3-4 day shipping on ALL U.S. Orders, and FREE 120 Day returns + LIFETIME Returns for store credit, even if you've used the item.
Plus, the price you see is the final price. Pay no sales tax unless you're a KY resident.
"When will I receive my order?"
We ship orders within 1-2 business days so you can ride in style as soon as possible. Economy (FREE) shipping delivers in 3-4 business days, Priority ($12) shipping delivers in 2-3 business days, and Express ($35) Delivers overnight-1 business day.
"What if I receive it and don't like it?"
If you don't love it, don't sweat it; Equiluxe has the best return policy in the Industry!
Enjoy FREE 120-day returns on new items! Request a return, and we'll send a free return label within 24 hours.
Fit Guarantee: free returns/exchanges on sized items until the perfect fit is found.
LIFETIME Returns for Store Credit:
- 100% store credit for brand-new items with tags for an unlimited timeline.
Used Returns:
- 30% store credit for used items, (must be returned within 120 days of purchase) which will be donated to the Kentucky Equine Adoption Center.
Free return shipping is not valid for used items or brand new items exceeding 120 days.
No restocking fees, ever!
Helmet/Safety Vest Return Policy: 60 days for new helmets & vests; used items not accepted for safety reasons.
Damaged Helmets: If your helmet sustains a fall within 3 years of purchase, we offer 20% off your next helmet purchase when you return the damaged helmet to us.
Why Choose Equiluxe?
- Fast and FREE 3-4 Day shipping on all U.S. orders and all international orders over $250
- We're proud to have the best return policy in the industry! FREE 120 Day Returns/Exchanges + LIFETIME Returns for store credit, even if you've used the item.
- Trusted by thousands of riders worldwide and boasting over 3300+ 5 star reviews.
- Unparalleled 24/7 customer service by our team of equestrians. We stand by (and ride in) every product we sell.
Still Have Questions? We're Here to Help.
Live Chat
Live chat with our team of experts by clicking the black Chat Icon in the bottom right corner of our webpage.
Email us at sales@equiluxetack.com or info@equiluxetack.com
Call or Text
Need help fast? Call or text us 24/7 at +1 (859)308-3309.
